Returns & Refunds Policy

 

Welcome to Newly Born UK’s Returns and Refunds Policy. We strive to ensure your satisfaction with our products, and this policy outlines how we handle returns and refunds in accordance with UK laws as of 2024.

 

What is your returns period?

We want you to be completely satisfied with your purchase from Newly Born UK. Therefore, we offer a 14-day return window from the date of delivery. If for any reason you are not satisfied with your purchase, you may return it within this period for a refund or exchange, subject to the conditions outlined below.

*Conditions for Returns:

– The item must be unused, unworn, and in its original condition.

– It must be returned in the original packaging, including any tags, labels, or accessories.

– Personalised items are only eligible for return if they are defective or not as described.

– Hygiene-sensitive items (e.g., dummies, and teething products) are unable to be returned, unless the product is defective or not as described.

 

How do I make a Return?

To initiate a return, please contact our customer service team at [email protected] within the 14-day return window. Provide your order details and reason for return. Our team will guide you through the returns process and provide instructions on how to return the item.

 

Return Shipping:

Customers are responsible for the cost of return shipping unless the item is defective or not as described. We recommend using a tracked shipping method to ensure the safe return of the item. We cannot be held liable for returned items that are lost or damaged in transit.

 

How Long will my Refund take to be processed?

Once we receive the returned item and verify its condition, we will process your refund within 14 working days. to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.

 

Do you offer Exchanges?

We do not currently offer exchanges. Except for faulty or damaged goods that can be exchanged or refunded.

 

What happens if my order is damaged or faulty?

In the rare event that you receive a faulty or damaged item, please contact us immediately upon receipt. Provide detailed information and, if possible, include photos of the damage. We will arrange for a replacement or refund as appropriate.

 

How to contact us

If you have any questions or concerns regarding our Returns and Refunds Policy, please don’t hesitate to contact us at [email protected]. Our customer service team is here to assist you and ensure your experience with Newly Born UK is exceptional.

 

Thank you for choosing Newly Born UK for your baby gifting needs.